Thematische Bibliographien / Crises online

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Auswahl der wissenschaftlichen Literatur zum Thema „Crises online“

Autor: Grafiati

Veröffentlicht am 30. Juni 2021

Zuletzt aktualisiert am 3. Februar 2022

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Zeitschriftenartikel zum Thema "Crises online"

Liu-Lastres, Bingjie, Hany Kim und Tianyu Ying. „Learning from past crises: Evaluating hotels’ online crisis responses to health crises“. Tourism and Hospitality Research 20, Nr. 3 (20.06.2019): 372–78. http://dx.doi.org/10.1177/1467358419857779.

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Organizational learning is an important function of tourism crisis management. By examining and evaluating hotels’ responses to the 2010 bed bug crisis on social media, the purpose of this study was to provide insights into how to establish effective crisis responses. Situational crisis communication theory was used as the theoretical framework and a total of 136 management responses were included in the sample. Content analysis and co-occurrence analysis were conducted. The results revealed a learning curve of crisis management for hotels. Enhancing and Bolstering were the most commonly used strategies within the sample. Further analysis showed the inconsistencies between hotels’ crisis response strategies and the situational crisis communication theory guidelines, where instructing information were seldom included. Based on the findings, this study discussed the importance of creating effective crisis responses and future research directions.

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Silva, Juliana Amaral Medeiros da, Gerson Siegmund und Juliana Bredemeier. „Crisis interventions in online psychological counseling“. Trends in Psychiatry and Psychotherapy 37, Nr. 4 (Dezember 2015): 171–82. http://dx.doi.org/10.1590/2237-6089-2014-0026.

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Introduction: The world's population is often assailed by crises of various orders. Disasters caused by nature and by humans themselves also impact on people's mental health. Psychological crises, such as suicide attempts, represent a growing problem in mental health. When faced with such scenarios, specific strategies of crisis intervention are both appropriate and necessary. Objective: To conduct a systematic review of the literature dealing with online psychological crisis intervention, describing and discussing their operational design, specific characteristics and applications. Method: A systematic review of literature indexed on the PubMed, PsycINFO, and SciELO databases identified by searches conducted from January to June of 2014. Results: The searches identified 17 empirical studies about online crisis interventions which were reviewed. Three crisis contexts emerged: 1) disasters, 2) risk/prevention of suicide, and 3) trauma. Eleven different intervention programs were described and the predominant treatment approach was cognitive behavioral therapy. The results showed that research into online psychological crisis intervention has been conducted in several different countries, especially the Netherlands and Australia, and that the users of these tools benefit from them. Conclusion: Online crisis interventions have been developed and researched in many countries around the world. In Brazil, there is still a lack of investment and research in this area.

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Jang, Sungha, Jinsoo Kim, Reo Song und Ho Kim. „Advertising strategy and its effectiveness on consumer online search in a defaming product-harm crisis“. Asia Pacific Journal of Marketing and Logistics 30, Nr. 3 (11.06.2018): 705–24. http://dx.doi.org/10.1108/apjml-03-2017-0056.

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PurposeActual product-harm crises pose significant challenges to firms, but so can defaming product-harm crises, which are defined as crises caused by false or malicious rumors made by consumers or competing firms. Unlike typical product-harm crises, in defaming product-harm crises, the truth often emerges only after substantial damage has been done to the victim firm. Thus, crisis management strategies in these two cases may be different. The paper aims to discuss these issues.Design/methodology/approachUsing a defaming product-harm crisis that involved two competing firms, this paper examines how the firms changed their advertising strategies and how the changes affected consumers’ online search behavior regarding the two firms.FindingsThe analyses show that after the crisis, the offending firm sensitively reacted to its own and the victim firm’s advertising levels, but the victim firm did not react to the offending firm’s advertising as it had previously. The effectiveness of advertising on consumers’ online search weakened for both firms after the crisis.Originality/valueThe paper provides a new insight about marketing strategies and their effectiveness in the product-harm crisis literature.

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Choy, Christine Hiu Ying, und Fang Wu. „Comparative case study: when brands handle online confrontations“. International Journal of Conflict Management 29, Nr. 5 (08.10.2018): 640–58. http://dx.doi.org/10.1108/ijcma-10-2017-0120.

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Purpose This study aims to examine the theoretical links among three important variables by empirically testing the cases of two international brands. Design/methodology/approach By using a comparative case study design, this study conducts a content analysis of a total of 490 Facebook comments regarding online confrontational crises: Dolce & Gabbana’s photo fiasco and Laneige’s discriminative sales incident. Findings The findings suggest that when evaluating whether or not a company has shouldered responsibility in online confrontational crises, social media users tend to be more influenced by how timely, active and consistent the organization’s reaction is than by the organization’s mere use of concession crisis communication strategies (CCSs). The individual-level perception (perceived degree of organizational crisis responsibility-taking) is a stronger predictor of social media users’ reaction than organization strategies. The earlier that social media user has a perceived improvement in the organization, the more effective is the organization’s strategy to minimize the effects of social media as crisis mobilizer. Originality/value This study confirms theories formulated in a Western context with actual cases from Eastern cultures. Theoretically, this study sheds light on the importance of the individual-level perception for effective use of organization strategy in crisis. This study also suggests the relative significance of positive forms of crisis response, concessions CCSs and their relationship with the perceived degree of crisis responsibility-taking.

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Ding, Yubin, Junling Xu, Sisi Huang, Peipei Li, Cuizhen Lu und Shenghua Xie. „Risk Perception and Depression in Public Health Crises: Evidence from the COVID-19 Crisis in China“. International Journal of Environmental Research and Public Health 17, Nr. 16 (07.08.2020): 5728. http://dx.doi.org/10.3390/ijerph17165728.

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Background: Scant attention has been paid to how risk perceptions of public health crises may affect people’s mental health. Aims: The aims of this study are to (1) construct a conceptual framework for risk perception and depression of people in public health crises, (2) examine how the mental health of people in the crisis of Coronavirus Disease 2019 (COVID-19) is affected by risk perception and its associated factors, including distance perception of the crisis and support of prevention and control policies, and (3) propose policy recommendations on how to deal with psychological problems in the current COVID-19 crisis. Methods: Online questionnaire survey was implemented. A total of 6373 people visited the questionnaire online, 1115 people completed the questionnaire, and the number of valid questionnaires was 1081. Structural equation modeling was employed for data analysis. Results: Risk perception and its associated factors significantly affect the mental health of people in public health crises. Specifically, (1) distance perception of public health crises is negatively associated with depression among people, (2) affective risk perception is positively associated with depression of people in public health crises, (3) cognitive risk perception is negatively associated with depression of people in public health crises, and (4) support of prevention and control policies is negatively associated with depression of people in public health crises. Conclusion: The findings of this study suggest that risk perception plays an important role in affecting the mental health of people in a public health crisis. Therefore, health policies aiming to improve the psychological wellbeing of the people in a public health crisis should take risk perception into consideration.

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Friedman, Hershey H., und Linda Weiser Friedman. „Crises in Education: Online Learning as a Solution“. Creative Education 02, Nr. 03 (2011): 156–63. http://dx.doi.org/10.4236/ce.2011.23022.

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Pramanik, Roshni. „Resource mobilization and contributing resources to a collective task by emergency responders: an experimental study on collaboration in crisis response“. Continuity & Resilience Review 3, Nr. 2 (26.07.2021): 149–65. http://dx.doi.org/10.1108/crr-03-2021-0010.

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PurposeTwenty-first century crises reaffirm the need of faster mobilization of resources during crises. Without interorganizational collaboration and resource mobilization, organizing efficient response is not possible. Resource mobilization is an essential aspect of response. It ensures a faster and better response. Collaboration between teams of emergency responders may include commonly known boundary spanning activities such as resource sharing, information sharing and communication. The purpose of this paper is to contribute our knowledge of how to organize a better crisis response through collaboration. More precisely, what strategies work as drivers for emergency responder teams during collaboration in crisis scenarios.Design/methodology/approachThrough design of experiments, using tabletop exercises and online surveys, this study investigates the drivers of collaboration during a crisis scenario. Participants of this study are decision makers and emergency responders from various public actors in crisis management from Sweden.FindingsCollaboration is essential to manage cross-functional services in normal times, as well as meet the growing needs during crises. In absence of collaboration, boundary spanning activities such as sharing resources or information to provide any kind of service will not be possible. For teams to survive in fast-changing environment, they must be able to adapt to the changing demands accordingly. This paper demonstrates which factors are drivers for emergency responders to mobilize resources, especially during crises. It captures the tension between individual and collective goals in crisis response and highlights the drivers that affect decision-making during crises.Originality/valueThe novelty of the paper lies in its methodology using tabletop exercises, design of experiments as part of Six Sigma toolbox and online surveys in combination with weightage of agreements and disagreements and free text answers. Although scientific research so far has demonstrated the need for collaboration during crises, however, which factors act as drivers for emergency responders to collaborate, is lacking scientific evidence. Incentives for collaboration have not been studied enough. These can tell us which strategies can improve collaboration during crises. This research paper is a scientific contribution in that direction.

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Imran, Muhammad, Prasenjit Mitra und Jaideep Srivastava. „Enabling Rapid Classification of Social Media Communications During Crises“. International Journal of Information Systems for Crisis Response and Management 8, Nr. 3 (Juli 2016): 1–17. http://dx.doi.org/10.4018/ijiscram.2016070101.

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The use of social media platforms such as Twitter by affected people during crises is considered a vital source of information for crisis response. However, rapid crisis response requires real-time analysis of online information. When a disaster happens, among other data processing techniques, supervised machine learning can help classify online information in real-time. However, scarcity of labeled data causes poor performance in machine training. Often labeled data from past event is available. Can past labeled data be reused to train classifiers? We study the usefulness of labeled data of past events. We observe the performance of our classifiers trained using different combinations of training sets obtained from past disasters. Moreover, we propose two approaches (target labeling and active learning) to boost classification performance of a learning scheme. We perform extensive experimentation on real crisis datasets and show the utility of past-labeled data to train machine learning classifiers to process sudden-onset crisis-related data in real-time.

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Zhao, Hui. „Contextual awareness on organizational crises: National context and crisis attribution“. Public Relations Inquiry 9, Nr. 1 (04.07.2019): 61–79. http://dx.doi.org/10.1177/2046147x19845421.

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This study examines the influences of national contexts on crisis attribution to address the recent appeal for a more contextually sensitive perspective in crisis communication research. Specifically, this study revisits the situational crisis communication theory (SCCT) in the Chinese context by taking an online discussion on Weibo about a high-profile homicide in a McDonald’s restaurant as the case. Built on the framing theory and categorization of national contexts, an inductive framing analysis of 100 top forwarded posts demonstrates a complex negotiation process of context-embedded frames and its significant impacts on crisis attribution. The model of SCCT is then refined by integrating national contexts into the concept of ‘modifier’. Implications for both theory and practice are also discussed.

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Liu, Brooke Fisher. „Distinguishing how elite newspapers and A-list blogs cover crises: Insights for managing crises online“. Public Relations Review 36, Nr. 1 (März 2010): 28–34. http://dx.doi.org/10.1016/j.pubrev.2009.10.006.

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Dissertationen zum Thema "Crises online"

Wang, Ruoqi. „“Online Participation Art Strategy” : Design for supporting students' wellbeing in crises times“. Thesis, Linnéuniversitetet, Institutionen för design (DE), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-104751.

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Online learning in the present circumstances of the pandemic is unique, unlike common digital learning situations, raises a number of concerns. University students might struggle with adjustment and feel discouraged by changes, as conventional socializing in class is their major loss in online learning. Students should continue to learn, and schools have gone to great lengths to transfer educational content into the digital world, not just online teaching and delivery methods, but also support the students' wellbeing. The project created a framework for students’ wellbeing support, online learning in higher education and crisis preparedness. Moreover, the project used several research methods to collect and analyze data, and design methods to treat and develop ideation. The resulting project is called the ‘Online participation Art Strategy’. Based on the insights that ‘enhancing online learning by enhancing online participation’, the project provides educational materials in the form of campaign design and graphic design, to enhance online participation and thereby support the wellbeing of students.

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Le, Roux Morgane. „Media and Crisis communication : Do frames align in cases of extraordinary crises? A qualitative analysis of FOCUS online and Bild's coverage of the 2015-Germanwings airplane crash“. Thesis, Högskolan för lärande och kommunikation, Högskolan i Jönköping, HLK, Medie- och kommunikationsvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-36739.

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The media and crisis communication of a company operate according to different logics. The media are known to be more entertainment driven, while the company tries to remain trustworthy and publishes information only once it is confirmed. Does this difference in logic and in framing a crisis persist when the crisis occurs without any warning signs?Different crisis life-cycle models exist of which two of them are presented and discussed within this study. Additionally, media framing, media logic theory and crisis communication theory are further going to be clarified in order to identify if the difference in framing an extraordinary crisis persist.One of the addressed research questions aims to determine if there was a difference in covering the event between Germanwings and two German media, Bild and FOCUS online. The objective of the second research question is to discern if there was a frame-alignment between the two different types of media, Bild and FOCUS online.The results show that Bild and FOCUS online applied different frames while covering the event. While Bild merely focused on emotional stories and speculations over the cause of the accident, FOCUS online based their coverage on facts and statements. Furthermore, FOCUS online aligned their frames with Germanwings crisis reportage, whereas Bild merely covered according to the media logic theory.

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Evans, Marshall Keith. „“Fake News” in a Pandemic: A community-based study of how public health crises affect perceptions of online news media“. Capital University Honors Theses / OhioLINK, 2022. http://rave.ohiolink.edu/etdc/view?acc_num=caphonors1619609636172198.

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Maradei, Anelisa. „DESAFIOS DA COMUNICAÇÃO NO PROCESSO DE CRISE ORGANIZACIONAL: O CASO PLAYCENTER“. Universidade Metodista de São Paulo, 2013. http://tede.metodista.br/jspui/handle/tede/651.

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Made available in DSpace on 2016-08-03T12:29:42Z (GMT). No. of bitstreams: 1 Anep99a179.pdf: 3104384 bytes, checksum: d1e430b393c408dc013710d39d33b8da (MD5) Previous issue date: 2013-04-03
Conselho Nacional de Desenvolvimento Científico e Tecnológico
This study is the result of research conducted on the management of Communication processes in organizational crisis. We seek to understand how the information flow is processed in these moments, either through traditional media, or by online social networks, and thereby bring contributions to the performance of organizations from an ethical perspective. In terms of methodology, the research relies on case study of Playcenter s crisis communication management, which occurred in April 2011. It uses literature review, analysis of newspaper articles, Twitter posts, and semi-structured interviews. The results show that the corporate image is not a matter of transmission, but reception, resulting from various perceptions, and that these phenomena, have been currently exacerbated by the rapid spread of events facilitated by the internet. However, there is still a strong role of traditional media in these episodes, strong convergence between traditional media and new media, as well as convergence between citizens in the spread of the facts.
O trabalho é resultado de pesquisa realizada sobre a gestão da Comunicação em processos de crise organizacional. Busca-se compreender como se processa, na atualidade, o fluxo informacional nesses momentos, seja pela mídia tradicional,seja pelas redes sociais online, e, dessa forma, trazer contribuições para a atuação das organizações sob uma perspectiva ética. Em termos metodológicos, a pesquisa apoia-se no estudo de caso da gestão da Comunicação da crise do Playcenter, ocorrida em abril de 2011. Utiliza-se de revisão bibliográfica, análises de matérias jornalísticas, posts do Twitter, além de entrevistas semiestruturadas. Os resultados revelam que a imagem não é uma questão de emissão, mas de recepção, resultado de percepções diversas e que esses fenômenos, na atualidade, têm sido potencializados pela rápida propagação dos fatos facilitada pela internet. Entretanto, ainda há um forte papel das mídias tradicionais nesses episódios, forte convergência entre as mídias tradicionais e as novas mídias, bem como convergência entre os cidadãos na propagação dos fatos.

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Væver, Kronborg Katja. „Transparency on Corporate Websites and Social Media During Crises : A Rhetorical and Semiotic Analysis on the Rhetorical Constructions of Transparency Online“. Thesis, Högskolan för lärande och kommunikation, Högskolan i Jönköping, HLK, Medie- och kommunikationsvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-36385.

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This research paper is examining how corporations can create a rhetorical construction of transparency on digital platforms in order to make their communication appear transparent during a crisis. Crisis communication theory and theories of rhetoric and transparency have been used in order to analyse the crises situations and the linguistic means used in crisis related messages. By using the methods of semiotics and digital rhetoric, an analytical framework was developed to be able to analyse the level of both the rhetorical construction of transparency as well as the actual transparency by identifying what information has been disclosed and what has been withheld. The two companies used for the analysis were Toyota and Samsung, who both experienced a crisis in 2016. It was found that the two companies used different strategies in their crisis communication, in which Toyota came across as the best prepared corporation in times of crises due to a clearer reaction, which was not changed. Both corporations managed to construct a level of transparency through their use of language, however, some information was found to have been withheld, causing the actual transparency to be of a lower degree than the constructed transparency. Thus, by using language in certain ways, corporations are able to convince their stakeholders that they are transparent while being able to withhold different information that could prove valuable to some groups of stakeholders.

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Achu, Stella. „An analysis of the reporting on poverty and foreign aid in Sub-Saharan Africa before and during the current global economic crisis, in BBC online (Texts)“. Thesis, Nelson Mandela Metropolitan University, 2009. http://hdl.handle.net/10948/1257.

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Since 1929, the world economy has not encountered any financial crisis as severe as the case of the Great Depression, until 2007 when the fall of stock markets and the collapse of large financial institutions in the United States resulted in a worldwide recession. According to an IMF report, and as a result of the direct impact of the crisis, advanced economies such as those of the United States and Europe are suffering from a systemic banking crisis with economic output expected to contract by over 1 ¾ % in 2009. (Bourdin 2009:2) Although the crisis erupted in the United States, the effects quickly spread to countries worldwide. However, its effects are said to be more devastating for the poorest regions in the world including Sub-Saharan Africa. During the last few years, prior to the crisis, many Sub-Saharan African countries had enjoyed a growth rate of over 5%. This was partly as a result of sound economic policies and increased external support in the form of debt relief and higher inflows from economically powerful countries in the West. However, with the current financial crisis, wealthy nations have been forced to concentrate on sustaining their own economy. As a result, amongst changes like tighter immigration policies, skyrocketing oil prices and food prices, foreign aid is being withdrawn. (ibid 2009:3) According to foreign media reports, donor governments and the G8 are no longer as committed to aid as before the crisis. This research paper examines the evolution of aid to Africa in view of various contexts through a broad historical economic and political economy overview, and finally corroborates these observations with a discourse analysis of a sample of BBC online articles. The research project thus investigates in this last section, the BBC’s representation of poverty and aid in Sub-Saharan Africa before and during the current global economic crisis.

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Rushwaya, Mauru. „Online crisis management /“. Full text available online, 2004. http://www.lib.rowan.edu/find/theses.

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Timm, Maria. „Crisis counselling online : building rapport with suicidal youth“. Thesis, University of British Columbia, 2011. http://hdl.handle.net/2429/33792.

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Despite a documented increase in the use of online counselling services by youth, little research has been conducted on how counsellors establish rapport in the absence of voice tone and conventional spoken language. As a result, no empirically validated guidelines exist for crisis counselling with youth online. Research shows that youth who access online services are often in extreme distress or suicidal. Youth’s increasing affinity for online communication, coupled with a lack of research in this area, necessitate an examination of how rapport is built online. The current study was a qualitative exploration of client-counsellor interactions in online crisis counselling sessions with suicidal youth. Data sources consisted of transcripts obtained from an online crisis chat service for youth. A collective case study was conducted, using content analysis of client-counsellor interactions followed by an examination of patterns across cases. It was found that tentative language, open-ended questions, and figurative language were used most in the Initial Contact phase and that interventions tended to be connection-building in nature. In the Risk Assessment phase, providing a context for questions, showing acceptance of coping methods, and statements of care were the most frequent interventions, and interventions tended to be connection-building in nature. In the Termination phase, summaries, questions about coping, expressions of care, and emoticons were used; connection-building and action-oriented types of interventions were both used. Overall, it was found that the counsellor tended to mirror the language patterns of the youth and that threats to rapport were handled with genuineness, often using informal language.

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Davis, Megan. „An exploration of crimes related to online dating“. Thesis, University of Nottingham, 2018. http://eprints.nottingham.ac.uk/50971/.

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This thesis explores crimes related to online dating. After an introduction to online dating crimes (chapter 1), a systematic literature review (chapter 2) looks at current studies considering online dating romance scams. Studies indicate several factors that make victims more vulnerable to these scams, such as their romantic beliefs. Techniques used by scammers are also discussed. Chapter 2 collates what is known so far and highlights gaps in the literature: namely the lack of research. Later chapters focus on crimes occurring on face to face dates with an online partner. Chapter 3 provides the first empirical look at these crimes, and explores potential ways of predicting when these crimes will occur. Results indicate that sexual, pressuring, arrogant, or self-deprecating message content is more likely to indicate risk. Chapter 4 uses interpretative phenomenological analysis to obtain rich qualitative information on the experience of sexual assault on dates. It reveals that this experience triggers a range of negative emotions in the victim, and indicates that better education on consent may be an important prevention technique. Finally, chapter 5 presents a critique of the Romantic Beliefs Scale (Sprecher & Metts, 1989), which has been used to measure romantic beliefs of online dating crime victims. The review suggests the scale is adequate for use in predicting who may fall victim to online dating crimes. These studies are then summarised in chapter 6 to provide implications for prevention of online dating crimes and suggests areas of further research.

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Abrahamsson, Evelina, und Axelsson Jonathan Ollander. „Virtual leadership: Moving teams online during the covid-19 crisis“. Thesis, Linnéuniversitetet, Institutionen för organisation och entreprenörskap (OE), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-95329.

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Globalization and technological developments have made it possible to engage in virtual work modes. Globalization also enabled an enormous spread of the ongoing pandemic of covid-19. A situation that forced previously co-located teams to become virtual teams. This required an adaption for leaders to lead in an environment that differs vastly from traditional ones.We conducted a multiple case study with an abductive approach and qualitative method in which 10 semi-structured interviews were held with practitioners across 3 business cases that were experiencing a transition into a virtual work mode.The findings suggest that the work relations between leaders and followers change in several ways when previously co-located teams become virtual teams. This entails new challenges and a shift in the use of leadership styles as well as follower behavior.

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Bücher zum Thema "Crises online"

Online security. San Diego, CA: ReferencePoint Press, 2012.

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Shea, Therese. Avoiding online hoaxes. New York: Gareth Stevens Pub., 2013.

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Crime online: Correlates, causes, and context. Durham, North Carolina: Carolina Academic Press, 2016.

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Shea, Therese. Avoiding online hoaxes. New York: Gareth Stevens Pub., 2013.

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Avoiding predators online. New York, NY: PowerKids Press, 2012.

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Platt, Charles. Anarchy online. New York: HarperPrism, 1997.

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Brown, Anne K. Virtual danger: Staying safe online. Mankato, MN: Compass Point Books, 2009.

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1965-, Power Andrew, Hrsg. Cybercrime: The psychology of online offenders. Cambridge: Cambridge University Press, 2013.

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Staying safe online. Mankato, Minn: Capstone Press, 2012.

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Stuckey, Kent D. Internet and online law. New York, N.Y: Law Journal Seminars-Press, 1996.

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Buchteile zum Thema "Crises online"

Pownall, Charlie. „The Changing Face of Crises“. In Managing Online Reputation, 143–52. London: Palgrave Macmillan UK, 2015. http://dx.doi.org/10.1057/9781137382306_13.

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Salter, Lee. „Crises, Radical Online Journalism, and the State“. In The Handbook of Global Online Journalism, 135–54. Oxford, UK: Wiley-Blackwell, 2012. http://dx.doi.org/10.1002/9781118313978.ch8.

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Su, Lijuan, und Svetlana Stepchenkova. „The Impact of Crisis Characteristics and Media Coverage on the Public’s Attitude Toward Tourism Organization Expressed on Sina Weibo“. In Information and Communication Technologies in Tourism 2021, 302–7. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-65785-7_28.

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AbstractTourism and hospitality crises that are extensively discussed online are damaging to organizational image and reputation; therefore, choosing effective response strategies is of paramount importance for service providers. The online discussions data from six hospitality and tourism related crises were used to test which crisis and media coverage characteristics significantly affected the public’s emotional and behavioral reactions to crises. With reference to the attribution theory and the situational crisis communication theory, this study identified the potentially influential crisis characteristics, hypothesized their relationship with variables describing consumer reactions to crises, and then tested those relationships in a series of ANOVA and hierarchical regression analyses. Results indicated that the locus of control, crisis stability, attribution of organizational responsibility, and organizational response strategy affected the public’s cognitive and emotional responses to crises most strongly. The attractiveness and goodwill of media sources also had an effect, as well as the quality and fairness of messages. This study makes a methodological contribution to tourism research by training machine-learning classifiers prior to conducting hypothesis testing. Identifying the most influential factors affecting the public’s response to crises can serve as guidelines for tourism and hospitality organizations in monitoring the spread of online crisis discussions and developing the most appropriate response in order to minimize consumers’ negative emotions that affect online and off-line behavior toward the organization and its brand.

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Paris, Cody Morris, und Simon Rubin. „Backpacking, Social Media, and Crises: A Discussion of Online Social Convergence“. In Information and Communication Technologies in Tourism 2013, 207–17. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-36309-2_18.

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Tang, Hei-hang Hayes, Beatrice Y. Y. Dang, Rosalind Latiner Raby und Joanna W. Y. Yeung. „Sustaining Liberal Education by Online Learning in the Era of Global Crises“. In Online Teaching and Learning in Higher Education during COVID-19, 181–98. New York: Routledge, 2021. http://dx.doi.org/10.4324/9781003125921-17.

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Watts, Rob. „The Crisis of Democracy in Hong Kong: Young People’s Online Politics and the Umbrella Movement“. In Young People Re-Generating Politics in Times of Crises, 97–113. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-58250-4_6.

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Norton, Chris. „Online Crisis Management“. In Share This Too, 159–68. Hoboken, NJ, USA: John Wiley & Sons, Ltd, 2015. http://dx.doi.org/10.1002/9781119207993.ch18.

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Pownall, Charlie. „Preparing for a Crisis“. In Managing Online Reputation, 153–68. London: Palgrave Macmillan UK, 2015. http://dx.doi.org/10.1057/9781137382306_14.

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Pownall, Charlie. „Responding to a Crisis“. In Managing Online Reputation, 169–88. London: Palgrave Macmillan UK, 2015. http://dx.doi.org/10.1057/9781137382306_15.

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Pownall, Charlie. „Recovering from a Crisis“. In Managing Online Reputation, 189–205. London: Palgrave Macmillan UK, 2015. http://dx.doi.org/10.1057/9781137382306_16.

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Konferenzberichte zum Thema "Crises online"

Joyce Seals, RISE Leila, Bryan Rodriguez-Colon, Irmarís Rivera-Llavona, Andreana Madera-Martorell, Pedro Matos-Llavona und James Joyce. „THE ROLE OF GEOSCIENCE COMMUNICATION: MITIGATING THE SOCIAL IMPACT OF GEOLOGIC CRISES“. In GSA 2020 Connects Online. Geological Society of America, 2020. http://dx.doi.org/10.1130/abs/2020am-354136.

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Cardenas, Pedro, Georgios Theodoropoulos und Boguslaw Obara. „Web Insights for National Security: Analysing Participative Online Activity to Interpret Crises“. In 2019 IEEE 18th International Conference on Cognitive Informatics & Cognitive Computing (ICCI*CC). IEEE, 2019. http://dx.doi.org/10.1109/iccicc46617.2019.9146090.

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King-Berry, Arlene, Kelvin Page, Claudia Cassoma, Kelsey Greene und Donise Turner. „INCLUSIVE AND ENGAGING ONLINE INSTRUCTION IN TIME OF CRISES: THE COVID-19 PANDEMIC“. In 15th International Technology, Education and Development Conference. IATED, 2021. http://dx.doi.org/10.21125/inted.2021.2158.

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Wex, Felix, Natascha Widder, Michael Liebmann und Dirk Neumann. „Early Warning of Impending Oil Crises Using the Predictive Power of Online News Stories“. In 2013 46th Hawaii International Conference on System Sciences (HICSS). IEEE, 2013. http://dx.doi.org/10.1109/hicss.2013.186.

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Boyazitova, I. V. „The development of subjectivity as a basic construct of personal identity formation at student age“. In INTERNATIONAL SCIENTIFIC AND PRACTICAL ONLINE CONFERENCE. Знание-М, 2020. http://dx.doi.org/10.38006/907345-50-8.2020.405.418.

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The article presents the results of the study of factors, patterns and conditions for the formation of personal identity in student age. The conceptual provisions of the theory of integral individuality of V. S. Merlin, the integrative psychology of development of V. V. Belous and I. V. Boyazitova, the conceptual model of the personal potential of D. A. Leontiev served as the methodological basis for the study of subjectivity as the basic construct of the formation of personal identity among students. The article reveals the features of the development of subjectivity with different status of personal identity, the specifics of the relationship of personal identity with the properties of personal and socio-psychological levels of subjectivity at the student age. It is experimentally proved that the status of personal identity at the student age is determined by the development of multi-level properties of subjectivity, but to a greater extent is due to the development of properties that characterize psychological stability and self-regulation of a person. For the first time, the results are presented that reveal the patterns of achieving personal identity. The article describes the technology of implementing psychological support for the development of subjectivity as a basic condition for achieving a stable personal identity, aimed at forming the ability to understand and build a life perspective, to make independent conscious choices, developing moral stability and moral and ethical responsibility, teaching skills of confident behavior and active response to social changes in the student age. The results of the research can be used in the practice of psychological services of the University in the development of programs for the formation of a stable personal identity, the development of subjective activity, in the process of providing individual and group counseling during the period of adaptation to training and professional training crises.

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Kemppainen, Tiina, Lauri Frank, Markus Makkonen und Oona-Iina Hyvönen. „Barriers to Responsible Consumption in e-Commerce: Evidence from Fashion Shoppers“. In Digital Support from Crisis to Progressive Change. University of Maribor Press, 2021. http://dx.doi.org/10.18690/978-961-286-485-9.24.

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This qualitative study investigates the barriers to responsible consumption in e-commerce from the online shoppers’ viewpoint. The purpose of the study is to increase our understanding of what prevents young adults from making responsible purchases in online stores in the context of fashion retail. The data were collected by interviewing ten Finnish fashion shoppers aged 23-27 years. The findings show that responsible consumption is perceived as complex and challenging. The study identified barriers related to online stores and consumers themselves. Online store implementation (product availability, information and transparency, and pricing) is vital in facilitating online shoppers’ responsible purchasing decisions. However, consumers’ personal consumption patterns and habits, and problems related to time use and responsibility assessment, can also be constraints on responsible consumption. Future studies are encouraged to investigate how online solutions, such as user interfaces, online tools, and apps, could better assist consumers in overcoming the identified barriers.

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Chauhan, Apoorva, und Amanda L. Hughes. „Providing Online Crisis Information“. In CHI '17: CHI Conference on Human Factors in Computing Systems. New York, NY, USA: ACM, 2017. http://dx.doi.org/10.1145/3025453.3025627.

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Parsons, Grace, Alexandria Hormozi und Julia Sankey. „SURPRISING PRELIMINARY RESULTS ON INFORMAL EDUCATION ABOUT THE CLIMATE CRISIS“. In GSA 2020 Connects Online. Geological Society of America, 2020. http://dx.doi.org/10.1130/abs/2020am-358318.

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Smith, Erin, und Scott C. McKenzie. „COLLOIDAL SILVER ENHANCED CERAMIC WATER FILTER: AIDING IN THE WATER CRISIS“. In GSA 2020 Connects Online. Geological Society of America, 2020. http://dx.doi.org/10.1130/abs/2020am-356359.

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Makkonen, Markus, Lauri Frank und Tiina Kemppainen. „The Effects of Consumer Demographics and Payment Method Preference on Product Return Frequency and Reasons in Online ShoppingEffects of Consumer Demographics and Payment Method Preference on Product Return Frequency and Reasons in Online Shopping“. In Digital Support from Crisis to Progressive Change. University of Maribor Press, 2021. http://dx.doi.org/10.18690/978-961-286-485-9.40.

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In online shopping, product returns are very common. In order to reduce them, one must first understand who are making them and why are they being made. In this study, we aim to address these questions by examining product return behaviour from a consumer-centric rather than the more traditional product-centric, retailer-centric, and order-centric perspectives. More specifically, we focus on the effects of four demographic characteristics of consumers (i.e., gender, age, education, and income) as well as their payment method preference on their product return frequency and product return reasons. As the data, we use the responses from 560 Finnish online consumers, which were collected with an online survey and are analysed both quantitatively and qualitatively. We find gender, age, payment method preference, and average online shopping frequency to affect average product return frequency, whereas product return reasons were found to be affected by only gender and average product return frequency.

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Berichte der Organisationen zum Thema "Crises online"

Rodríguez Chatruc, Marisol, und Sandra Rozo. Attitudes towards Migrants during Crisis Times. Inter-American Development Bank, März 2021. http://dx.doi.org/10.18235/0003331.

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How are natives attitudes towards migrants shaped by economic crises? Natives could show more compassion towards migrants as everyone faces a common threat. Alternatively, natives prejudice could rise as competition for scarce economic opportunities increases. We conduct an online survey to 3,400 Colombian citizens and randomly prime half of them to think about the economic consequences of COVID-19, before eliciting their altruism and attitudes towards Venezuelan migrants. We find that natives attitudes towards migrants are substantially more negative in the treatment relative to the control group. Individuals ages 18 to 25 years, however, respond to the treatment by showing more altruism.

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Arteaga Garavito, Maricruz, Diether Beuermann und Laura Giles Álvarez, Hrsg. COVID-19: The Caribbean Crisis: Results from an Online Socioeconomic Survey. Inter-American Development Bank, August 2020. http://dx.doi.org/10.18235/0002602.

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Martínez-García, L., und C. Navarro. Characterisation of Spanish online journalists: Consolidation of a profession in a context of economic crisis. Revista Latina de Comunicación Social, Juni 2019. http://dx.doi.org/10.4185/rlcs-2019-1369en.

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Martínez-García, L., und C. Navarro. Características de los periodistas online españoles: consolidación de una profesión en un contexto de crisis económica. Revista Latina de Comunicación Social, Juni 2019. http://dx.doi.org/10.4185/rlcs-2019-1369.

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Levantovych, Oksana. COVID 19 MEDIA COVERAGE: AN ANALYSIS OF HEORHII POCHEPTSOV’S VIEW. Ivan Franko National University of Lviv, Februar 2021. http://dx.doi.org/10.30970/vjo.2021.49.11061.

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The article analyses the peculiarities of the coverage of the covid pandemic in the Ukrainian media, the emphasis placed by the media in news, and how the online mode of modern life and social distancing affects the growth of media influence. Special attention is paid to the view of the famous publicist Heorhii Pocheptsov, who does not exclude the possibility that the coronavirus was invented intentionally to control millions of people around the world. Permanently, the world faces numerous challenges of different scales: economic, military, socio-political, environmental, epidemiological ones. In 2020, the largest and the most unexpected event, undoubtedly, was the deadly coronavirus pandemic, which spread from the small Chinese province of Wuhan to the whole world and already took more than one million people’s lives in less than a year. Thus, the media, that in the post-information society actually have an unprecedented impact on people, form a person’s perception of such challenges. As a result, our understanding of the pandemic is directly related to the information we consume from the media. In fact, from the very start of quarantine, the media space began to be captured by analytical materials in which experts from various fields tried to predict what the world would be like after the end of coronavirus. These experts were of two types: some claimed that irreversible changes would deepen the permanent economic and socio-political crisis, and by claiming that they intensified panic, while others argued that any crisis is a chance to restart and grow. The experts put different emphases covering the covid pandemic in the media, but it is important to pay attention to the analysis of the famous publicist, propaganda researcher – Heorhii Pocheptsov, who sees the coronavirus as a tool to influence millions of people. The pandemic will end sooner or later, but no matter whether the virus was artificially invented or not, the processes that have already been launched around the world cannot stop as if nothing had happened. But Heorhii Pocheptsov’s opinion about the possible artificial nature of the virus should make us more vigilant while consuming information from TVs or from the online media, as it is possible that this information might be a part of a great game that we were not warned about.

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Bahar, Dany, Ana María Ibáñez und Sandra Rozo. Give Me Your Tired and Your Poor: Impact of a Large-Scale Amnesty Program for Undocumented Refugees. Inter-American Development Bank, November 2020. http://dx.doi.org/10.18235/0002893.

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Between 2014 and 2020 over 1.8 million refugees fled from Venezuela to Colombia as a result of a humanitarian crisis, many of them without a regular migratory status. We study the short- to medium-term labor market impacts in Colombia of the Permiso Temporal de Permanencia program, the largest migratory amnesty program offered to undocumented migrants in a developing country in modern history. The program granted regular migratory status and work permits to nearly half a million undocumented Venezuelan migrants in Colombia in August 2018. To identify the effects of the program, we match confidential administrative data on the location of undocumented migrants with department-monthly data from household surveys and compare labor outcomes in departments that were granted different average time windows to register for the amnesty online, before and after the program roll-out. We are only able to distinguish negative albeit negligible effects of the program on the formal employment of Colombian workers. These effects are predominantly concentrated in highly educated and in female workers.

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Hellström, Anders. How anti-immigration views were articulated in Sweden during and after 2015. Malmö University, Malmö Institute for Studies of Migration, Diversity and Welfare (MIM), 2021. http://dx.doi.org/10.24834/isbn.9789178771936.

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The development towards the mainstreaming of extremism in European countries in the areas of immigration and integration has taken place both in policy and in discourse. The harsh policy measures that were implemented after the 2015 refugee crisis have led to a discursive shift; what is normal to say and do in the areas of immigration and integration has changed. Anti-immigration claims are today not merely articulated in the fringes of the political spectrum but more widely accepted and also, at least partly, officially sanctioned. This study investigates the anti-immigration claims, seen as (populist) appeals to the people that centre around a particular mythology of the people and that are, as such, deeply ingrained in national identity construction. The two dimensions of the populist divide are of relevance here: The horizontal dimension refers to articulated differences between "the people", who belong here, and the "non-people" (the other), who do not. The vertical dimension refers to articulated differences between the common people and the established elites. Empirically, the analysis shows how anti-immigration views embedded in processes of national myth making during and after 2015 were articulated in the socially conservative online newspaper Samtiden from 2016 to 2019. The results indicate that far-right populist discourse conveys a nostalgia for a golden age and a cohesive and homogenous collective identity, combining ideals of cultural conformism and socioeconomic fairness.

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McKenna, Patrick, und Mark Evans. Emergency Relief and complex service delivery: Towards better outcomes. Queensland University of Technology, Juni 2021. http://dx.doi.org/10.5204/rep.eprints.211133.

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Emergency Relief (ER) is a Department of Social Services (DSS) funded program, delivered by 197 community organisations (ER Providers) across Australia, to assist people facing a financial crisis with financial/material aid and referrals to other support programs. ER has been playing this important role in Australian communities since 1979. Without ER, more people living in Australia who experience a financial crisis might face further harm such as crippling debt or homelessness. The Emergency Relief National Coordination Group (NCG) was established in April 2020 at the start of the COVID-19 pandemic to advise the Minister for Families and Social Services on the implementation of ER. To inform its advice to the Minister, the NCG partnered with the Institute for Governance at the University of Canberra to conduct research to understand the issues and challenges faced by ER Providers and Service Users in local contexts across Australia. The research involved a desktop review of the existing literature on ER service provision, a large survey which all Commonwealth ER Providers were invited to participate in (and 122 responses were received), interviews with a purposive sample of 18 ER Providers, and the development of a program logic and theory of change for the Commonwealth ER program to assess progress. The surveys and interviews focussed on ER Provider perceptions of the strengths, weaknesses, future challenges, and areas of improvement for current ER provision. The trend of increasing case complexity, the effectiveness of ER service delivery models in achieving outcomes for Service Users, and the significance of volunteering in the sector were investigated. Separately, an evaluation of the performance of the NCG was conducted and a summary of the evaluation is provided as an appendix to this report. Several themes emerged from the review of the existing literature such as service delivery shortcomings in dealing with case complexity, the effectiveness of case management, and repeat requests for service. Interviews with ER workers and Service Users found that an uplift in workforce capability was required to deal with increasing case complexity, leading to recommendations for more training and service standards. Several service evaluations found that ER delivered with case management led to high Service User satisfaction, played an integral role in transforming the lives of people with complex needs, and lowered repeat requests for service. A large longitudinal quantitative study revealed that more time spent with participants substantially decreased the number of repeat requests for service; and, given that repeat requests for service can be an indicator of entrenched poverty, not accessing further services is likely to suggest improvement. The interviews identified the main strengths of ER to be the rapid response and flexible use of funds to stabilise crisis situations and connect people to other supports through strong local networks. Service Users trusted the system because of these strengths, and ER was often an access point to holistic support. There were three main weaknesses identified. First, funding contracts were too short and did not cover the full costs of the program—in particular, case management for complex cases. Second, many Service Users were dependent on ER which was inconsistent with the definition and intent of the program. Third, there was inconsistency in the level of service received by Service Users in different geographic locations. These weaknesses can be improved upon with a joined-up approach featuring co-design and collaborative governance, leading to the successful commissioning of social services. The survey confirmed that volunteers were significant for ER, making up 92% of all workers and 51% of all hours worked in respondent ER programs. Of the 122 respondents, volunteers amounted to 554 full-time equivalents, a contribution valued at $39.4 million. In total there were 8,316 volunteers working in the 122 respondent ER programs. The sector can support and upskill these volunteers (and employees in addition) by developing scalable training solutions such as online training modules, updating ER service standards, and engaging in collaborative learning arrangements where large and small ER Providers share resources. More engagement with peak bodies such as Volunteering Australia might also assist the sector to improve the focus on volunteer engagement. Integrated services achieve better outcomes for complex ER cases—97% of survey respondents either agreed or strongly agreed this was the case. The research identified the dimensions of service integration most relevant to ER Providers to be case management, referrals, the breadth of services offered internally, co-location with interrelated service providers, an established network of support, workforce capability, and Service User engagement. Providers can individually focus on increasing the level of service integration for their ER program to improve their ability to deal with complex cases, which are clearly on the rise. At the system level, a more joined-up approach can also improve service integration across Australia. The key dimensions of this finding are discussed next in more detail. Case management is key for achieving Service User outcomes for complex cases—89% of survey respondents either agreed or strongly agreed this was the case. Interviewees most frequently said they would provide more case management if they could change their service model. Case management allows for more time spent with the Service User, follow up with referral partners, and a higher level of expertise in service delivery to support complex cases. Of course, it is a costly model and not currently funded for all Service Users through ER. Where case management is not available as part of ER, it might be available through a related service that is part of a network of support. Where possible, ER Providers should facilitate access to case management for Service Users who would benefit. At a system level, ER models with a greater component of case management could be implemented as test cases. Referral systems are also key for achieving Service User outcomes, which is reflected in the ER Program Logic presented on page 31. The survey and interview data show that referrals within an integrated service (internal) or in a service hub (co-located) are most effective. Where this is not possible, warm referrals within a trusted network of support are more effective than cold referrals leading to higher take-up and beneficial Service User outcomes. However, cold referrals are most common, pointing to a weakness in ER referral systems. This is because ER Providers do not operate or co-locate with interrelated services in many cases, nor do they have the case management capacity to provide warm referrals in many other cases. For mental illness support, which interviewees identified as one of the most difficult issues to deal with, ER Providers offer an integrated service only 23% of the time, warm referrals 34% of the time, and cold referrals 43% of the time. A focus on referral systems at the individual ER Provider level, and system level through a joined-up approach, might lead to better outcomes for Service Users. The program logic and theory of change for ER have been documented with input from the research findings and included in Section 4.3 on page 31. These show that ER helps people facing a financial crisis to meet their immediate needs, avoid further harm, and access a path to recovery. The research demonstrates that ER is fundamental to supporting vulnerable people in Australia and should therefore continue to be funded by government.

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